Privacy Policy

Template for legal review. This page is a professional starting point and must be reviewed and completed by DomusElectro’s legal counsel before publication. Bracketed placeholders mark details the company must supply.

1. Controller

DomusElectro [legal entity name], [registered address], is the controller of your personal data under the EU General Data Protection Regulation (GDPR). You can reach us at concierge@domuselectro.eu. [Appoint and name a Data Protection Officer / EU representative if required.]

2. What we collect

• Account and order data — name, contact details, delivery and billing address, order history.
• Payment data — processed by our payment providers; we do not store full card details.
• Support data — the messages and information you send our concierge and Premium Care teams.
• Technical data — device, browser and usage data collected via cookies (see our Cookie Policy).

3. Why we use it and our legal basis

• To fulfil your order — performance of our contract with you.
• To provide support and Premium Care — contract and our legitimate interest in serving customers.
• To meet legal obligations — for example tax and accounting.
• To send marketing — only with your consent, which you can withdraw at any time.

4. Sharing

We share data only as needed to run the store — for example with delivery and installation partners, payment providers, and technology suppliers acting as our processors — and never sell it. Any transfer outside the EEA is protected by an appropriate safeguard such as Standard Contractual Clauses.

5. Retention

We keep personal data only as long as necessary for the purposes above and to meet legal retention requirements, then delete or anonymise it.

6. Your rights

You have the right to access, rectify, erase, restrict and port your data, to object to certain processing, and to withdraw consent. To exercise any of these, contact concierge@domuselectro.eu. You may also complain to your national data-protection authority.